Frequently Asked Questions (FAQ)

General Questions

1. What services does Clicker Logistics provide?
   Clicker Logistics offers a wide range of truck dispatch services, including Rate Negotiation, Load Planning, Shipper/Broker Credit Check, Top Paying Loads, Carrier Packet Setup, Invoicing & Paperwork, Detention, Layover, Lumper, and TONU Collection Assistance, along with 24/7 Customer Support and dedicated dispatchers for each client.
2. How do I sign up for your dispatch services?
   You can sign up by visiting our website at www.clickerlogistics.com and filling out the registration form or by contacting us at info@clickerlogistics.com. One of our team members will reach out to get you started.
3. Who can use your services?
   We work with truck drivers, owner-operators, small fleet owners, and larger fleet companies across the United States.
4. Is there a contract required to use your services?
   Yes, we have a service agreement that outlines our responsibilities and the terms and conditions of our partnership. This agreement ensures transparency and clarity for both parties.
5. Can I cancel my service at any time?
   Yes, you can cancel your services at any time with written notice as outlined in our service agreement.
6. What kind of trucks do you work with?
   We dispatch a wide range of trucks including Dry Vans, Reefers, Flatbeds, Step Decks, Hotshots, and other specialized equipment.
7. What regions do you cover?
   We provide dispatch services throughout the United States, helping you find the best loads nationwide.

Dispatch & Load Questions

8. How does your dispatching process work?
   Once you sign up with Clicker Logistics, a dedicated dispatcher is assigned to your account. The dispatcher works to find and negotiate the best loads for you, handling all paperwork and communications with brokers and shippers.
9. How do you find loads?
   We use various load boards, broker contacts, and partnerships with shippers to find top-paying loads that fit your truck type and preferences.
10. Can I choose the loads I want?
    Yes, you have full control over the loads you accept. Our dispatchers present you with load options, and you make the final decision on which loads to take.
11. Do you provide load planning services?
    Yes, we work with you to plan your loads, ensuring you are on the most efficient and profitable routes while minimizing empty miles.
12. How do you handle Rate Negotiation?
    Our dispatchers negotiate with brokers and shippers on your behalf to secure the highest possible rates for your loads. We aim to maximize your earnings while ensuring smooth operations.
13. Do you assist with detention, layovers, and TONU (Truck Order Not Used) claims?
    Yes, we help collect detention, layover, lumper, and TONU payments for you, ensuring that you are compensated for any delays or cancellations.
14. Can I get assistance with invoicing and paperwork?
    Yes, we handle all paperwork and invoicing for you, including completing broker/carrier packets, submitting rate confirmations, and invoicing brokers after delivery.

Carrier & Broker Questions

15. Do you perform broker and shipper credit checks?
    Yes, we perform thorough credit checks on brokers and shippers to ensure that you are working with reliable partners who can meet their payment obligations.
16. Can you help with setting up carrier packets?
    Absolutely! We complete all necessary carrier packet paperwork and ensure smooth onboarding with brokers and shippers.
17. What is the typical payment schedule for loads?
    The payment schedule depends on the broker or shipper’s payment terms, but we work with brokers that offer payment within 30 days. We also provide support with factoring companies for quicker payments if needed.

Support Questions

18. What kind of customer support do you offer?
    We provide 24/7 customer support. Whether you have questions about loads, need assistance on the road, or have concerns regarding paperwork, our team is always available to help.
19. Who will be my point of contact at Clicker Logistics?
    Each client is assigned a dedicated dispatcher who will be your primary point of contact. You’ll also have access to our support team for any additional assistance.

Pricing & Fees Questions

20. How much do your services cost?
    We charge a percentage of the gross revenue for each load we dispatch. Our commission structure is competitive, and we offer flexible pricing based on your needs. Contact us for a customized quote.
21. Are there any hidden fees?
    No, we are completely transparent about our fees. There are no hidden costs beyond the agreed percentage of the load revenue.
22. How do I get paid for the loads I haul?
    You will be paid directly by the brokers or shippers, or through your factoring company if applicable. We do not hold any payments.

Dedicated Dispatcher Questions

23. What is a dedicated dispatcher?
    A dedicated dispatcher is a team member assigned exclusively to manage your account. They will handle all aspects of finding and managing your loads, ensuring personalized and reliable service.
24. How do I communicate with my dispatcher?
    You can communicate with your dedicated dispatcher via phone, email, or messaging apps such as WhatsApp. We aim to make communication as easy and efficient as possible.
25. Can I request a different dispatcher if needed?
    Yes, if for any reason you are not satisfied with your current dispatcher, we can assign a new one to better suit your needs.

Technical & Website Questions

26. How do I update my carrier or truck information on your website?
    You can update your information through our website by logging into your account, or you can contact our support team, and we will make the necessary updates for you.
27. What should I do if I encounter issues with your website?
    If you experience any technical difficulties with our website, please reach out to us at info@clickerlogistics.com or call our support line, and we’ll resolve the issue as quickly as possible.

Compliance & Legal Questions

28. Do I need to have my own operating authority to use your services?
    Yes, you must have your own active MC and DOT numbers to use our dispatch services. We work with legally authorized carriers.
29. How do you ensure compliance with industry regulations?
    We stay up to date with all FMCSA regulations and industry standards, ensuring that all carriers and brokers we work with are in compliance with legal requirements.
30. Can you assist with insurance compliance and monitoring?
    Yes, we assist in ensuring that your insurance coverage is compliant with broker and shipper requirements, helping you stay in good standing.

International and Other Questions

31. Can you work with Canadian carriers or brokers?
    We primarily focus on carriers and brokers within the United States. However, we may be able to assist with cross-border loads for Canadian carriers. Contact us for more information.
32. How do you handle privacy and data protection?
    We take your privacy seriously. For more information, please review our detailed Privacy Policy on our website to learn how we protect and manage your personal information.

If you have any further questions that were not addressed in this FAQ, please feel free to contact us at info@clickerlogistics.com or call us at (205) 201-0636.